FAQ - Frequently Ask Questions
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Your hosting package is automatically set up for you straight after purchase so you can get started right away.
Our state-of-the-art data centre offers the latest in security and environmental technologies and is manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and enterprise level cloud platform so you get the best possible hosting experience.
We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel. All our support is UK based and we never outsource it, meaning you’re always speaking to someone who understands our services and platforms inside out.
You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported.
You can choose to host your website on either our Windows or Linux platform. If you’re not sure which to pick, go for Linux as it’s industry standard and supports a wider range of languages and software. If you need help deciding which package to go for or more details, please get in touch with our friendly team.
After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.
Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an ecommerce store, an Extended SSL is the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Simple SSL with its accompanying padlock is fine.
With all Web Hosting Packages you get a FREE Simple SSL Certificate for each domain.
Contrary to popular belief, an SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.
With all Web Hosting Packages you get a FREE SSL Certificate for each domain.
Setting up your SSL Certificate is a quick and straightforward process, but if you have any questions or aren't sure what to do next, please get in touch via your control panel and we'll help you out.
Yes, you’ll need to purchase a web hosting package from us if you don’t already have one. You also need a domain name; we recommend registering or transferring your domain to us where possible for a seamless experience. Take a look at our Web Hosting and Domain Names pages for more details.
Once you’ve purchased a hosting package, log in to your control panel and go to 'Web Builder'. From here you can access everything you need to build your website.
You can download backups of your website whenever you like straight from your control panel.
The Web Builder includes a comprehensive Help Centre with videos, tutorials, and on-screen guides. It’s intuitive and easy to use, but if you have a specific question or need further help, please contact our UK support team via your control panel.